1. Registration of Complaint:
Call to Register your complaint before the return policy expires
2. Complaint Review:
Within 48 hours, your request will be reviewed by us (and the seller, if applicable).
3. Complaint Feedback:
After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above.
If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item. The products are your responsibility till it reaches our warehouse. Please ensure to pack return safely to prevent damage of the product or boxes.
4. Return of Item:
If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:
The item is returned in its original packaging with all accessories intact
The item is in the same condition it was in when delivered
The invoice is included with the reason for return written on it